Customer feedback
What customers say after a ticket closes
Every support ticket we close sends the customer a one-click survey. The results below are the raw output of that system — the score is computed from responses, and the comments are published exactly as they were written.
5.0/5
Average satisfaction
100%
Rated positive
13
Responses in the last 90 days
Covers the last 90 days. Computed October 30, 2026, direct from our ticketing system.
How this is measured
- Who is surveyed
- The contact on the ticket, automatically, when the ticket is closed. We do not choose who gets asked, and there is no way to suppress a survey for a ticket that went badly.
- What is counted
- Every response received in the last 90 days — positive, neutral and negative alike. The score is not a selection of the good ones.
- What is published
- Only comments from customers who explicitly granted permission to publish them. That consent is recorded per response and can be withdrawn. Of the 13 responses in this window, 10 are not shown here — either no comment was left, or permission to publish was not granted.
- Editing
- None. Comments appear verbatim. We can hide a response, which removes it from both the list and the score; we cannot change what it says.
Recent comments
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Thank you for your prompt assistance. Your team is always courteous, professional, and informative. We appreciate you!
Amber, a healthcare company ·
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Always great and responsive!
Jesse ·
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fast and efficient
Cristel, a healthcare company ·
Talk to a customer instead
A curated quote is weak evidence and everyone knows it. If you are evaluating the facility, we will introduce you to customers running equipment here — including ones who have been through an outage with us.